FAQ

Yes you can! Just enter "Pick up" as the delivery method in the checkout.

Of course, we love wrapping gifts! Simply add a note in the cart and tell us what exactly you want us to wrap as a gift - whether for a girl or boy, for a birthday or similar...

We completely get it, we change our minds too! Unfortunately, you cannot cancel your order once it has been completed.

If you have ordered the wrong item, please contact us before you receive your shipping confirmation. If the order is already on its way, you can return the order at your own expense and we will refund you for the product(s) once we have received them. Alternatively, you can receive a credit note for the respective amount.

The duration of each cushion order varies depending on the size of the order and in connection with further orders. As a rule, a letter cushion takes about 1-2 weeks, a name cushion about 4-8 weeks. Please plan this time in advance so that the order is ready in time for your occasion. For more information, please call us during our opening hours on +492113027427.

It's just the best when our cushions are loved & cuddled! It can happen that over the years they no longer look as beautiful as they did at the beginning.

Of course, we repair our cushions so that they can continue to be cuddled for years to come. Feel free to call us on +492113027427 or come to our store in person so that we can see what exactly we need to repair. It can happen that over the years the fabric or terry cloth that was used is no longer available and a new one has to be chosen.

The cost & duration of repairing the cushion varies depending on the effort - we are happy to advise you here too.

You can pay safely and easily via PayPal, Apple Pay, Google Pay, Credit- and Debit card, AMex, Visa or Sofort-transfer.

Digital gift cards automatically receive an individual code that you can enter at checkout. For physical gift cards, you can choose whether an online code should be added. Gift cards from our store do not have an online code. Please contact us again if you would like to redeem this voucher online.

Each voucher is valid for 3 years and can be used on any product.

We do our utmost best to process and deliver your order within 1-3 business days after receiving the payment.
Once your order has been dispatched, the package should reach you within the EU between 2-6 working days.
Orders received on weekends or public holidays will be processed on the next working day.

We'll pack your order with lots of love within 1-3 business days.
Sometimes we ship in recycled boxes we've saved from deliveries. We hope that you will also reuse this box in the event of a return or for private occasions.

The shipping costs in Germany are a flat rate (including tracking) up to 2kg €5.90, up to 5kg €7.90 and up to 10kg €11.90.
EU-wide (including tracking): up to 2kg €15.90, up to 5kg 18.90€ and 5kg+ 22.90€.
Switzerland (including tracking): up to 5kg 28.90€, from 5kg 37.90€ and from 10kg 51.90€.
Worldwide (including tracking): up to 5kg 48, 90€, from 5kg 64.90€ and from 10kg 102.90€.

You are eligible for free shipping on orders above €100 within Germany and above €150 within the EU.

We completely get it, we change our minds too!
As long as the order is intact, you can return the ordered items within 14 days.

Excluded are reduced items (sales), gift cards, personalized items (e.g. name cushions), pacifiers and skin care products. Unfortunately we cannot take these items back!

Of course! Feel free to come by in person if you have the opportunity. Online orders and on-site purchases can be exchanged in store within 14 days. Please bring your receipt or order confirmation with you.

You can easily return your online orders by post within 14 days.

- Please note that the shipping costs for returns or exchanges are at your expense.
- Please ensure that the order you wish to return is handled with care. We are not responsible for any damage incurred during return or your item lost during shipping.
- Damaged and already opened or used items will not be accepted. The item must be returned undamaged and with the tags attached.
- As soon as the return has arrived safely, you will be refunded the amount of the order that we received.

Please send the order back to:

kinder&konsorten
Lindemannstrasse 1
40237 Dusseldorf
Germany

If the order is already damaged upon arrival, please report this to us immediately. We will then send you a stamped return form. Please note that we cannot take back any items after 14 days. If you wish, we will send you a new item (if available), otherwise you will be refunded the amount.

Unfortunately, it can happen that parcels are treated roughly on the way and arrive damaged. Please report the damage to us immediately! Unfortunately, there is nothing we can do after 14 days of your receivement of the goods.

You are welcome to contact us by phone on +492113027427 or by email to mail@kinderundkonsorten.de (preferably with pictures). If you no longer wish to keep the goods, please return them to us:

kinder&konsorten
Lindemannstrasse 1
40237 Dusseldorf
Germany

After the goods have reached us, we can refund you the full amount of the goods.