You can return the goods received without giving a reason within 14 days by returning the goods. The period begins after receipt of the goods by the recipient (in the case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also not before we have fulfilled our information obligations in accordance with Article 246 § 2 in conjunction with § 1 Para. 1 and 2 EGBGB and our obligations in accordance with § 312g paragraph 1 sentence 1 BGB in connection with Article 246 § 3 EGBGB. You can only declare the return of goods that cannot be sent as a parcel (e.g. bulky goods) by requesting their return in text form. The timely dispatch of the goods or the return request is sufficient to meet the deadline. In any case, the return is at your own expense and risk.
The goods must be unused and provided with the original banderole. If the banderole is destroyed, we cannot take back the goods.
The return or the return request must be sent to:
kinder & konsorten
In the event of an effective return, the services received by both parties are to be returned and any benefits drawn are to be surrendered. In the event of deterioration of the item and for uses (e.g. advantages of use) that cannot be returned or can only be returned in part or only in a deteriorated condition, you must compensate us for the value in this respect. You only have to pay compensation for the deterioration of the item if the deterioration is due to handling of the item that goes beyond checking the properties and functionality. "Checking the properties and functionality" means testing and trying out the respective goods, as is possible and customary in a retail store. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you with the dispatch of the goods or the return request, for us with the receipt.
End of return instructions.